If something has gone wrong, we want to hear about it and put it right.
How to complain
Email hello@cgtpropertyvaluations.com or call 03 8375 4177, and include your reference if you have one. Tell us what happened and what you would like us to do.
What we do
- We acknowledge your complaint and tell you who is handling it.
- Someone not involved in your valuation reviews it, including the file and the valuer’s reasoning where relevant.
- We give you our response in writing.
If you are not satisfied
You can contact the consumer protection agency in your state or territory. Privacy complaints can go to the Office of the Australian Information Commissioner.
A complaint about a valuation does not, on its own, change the value. Where you believe the valuer has missed evidence or made an error, tell us what it is and we will have it considered.